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Canon printers refuse to scan when out of ink – lawsuit • The Register

Canon USA has been accused of forcing customers to buy ink cartridges when they only want to scan and fax documents using the manufacturer’s so-called all-in-one multifunction printers.

David Leacraft bought a Canon PIXMA MG2522 all-in-one printer from Walmart in March and was dismayed when his device was unable to scan or fax documents if it ran out of ink. Unlike printing, scanning and faxing documents generally does not require ink.

He wouldn’t have spent the $100 on Canon’s printer if he had known, his legal team noted. Feeling cheated, Leacraft filed a lawsuit against Canon USA, seeking class action status on behalf of other disgruntled customers.

“There is no legitimate purpose in selling all-in-one printers with scanning or fax functionality directly related to the existence or level of ink contained in the devices,” Leacraft complains. [PDF]filed last week in federal court in New York, said.

“Ink is not required for the scan or fax function. Ink does not improve scan or fax performance. Tying the scanning or faxing capabilities of all-in-one printers to the ink in the devices provides no benefit and only serves to disadvantage and financially harm consumers.

Canon is accused of misleading people with false advertising. Its series of all-in-one printers are marketed as “multifunctional”; they can perform tasks such as faxing and scanning as well as printing. But Canon failed to properly warn customers that its devices would not work at all if they contained little or no ink, the lawsuit argued.

Leacraft wants Canon to pay damages, stop its “deceptive advertising and marketing campaign” and make it clear to consumers that its printers do not fax or scan documents without ink. The company could be forced to pay at least $5 million to disgruntled customers because more than 100 members of the group were affected by the issue, according to the lawsuit.

The register asked Canon for a comment. ®

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